I've been spending the last few hours handling a problem on my boss's computer. He, like most normal users, is using Microsoft's Outlook to manage his email, calendar, and contacts.
Because of the older nature of the version we use at our office, I understand there are certain limitations to the version of Outlook I'm supporting, but still Microsoft... REALLY???
I haven't been a desk side tech for some-time, so there are some things that I've forgotten over time. My boss was complaining about how slowly his e-mail application was running. I looked at his machine, and determined that it was definately Outlook causing the problem. After a bit of research, I discovered that his .PST file (the outlook data file containing all mail, contacts, appointments, etc.) was larger than 2 GB.
WELLLLL
Outlook doesn't handle a .PST larger than 2 gigs very well. Needless to say I've been working like crazy to restore all of his important mail, contacts, etc. There are some helpful utilities created by Microsoft (ironically) to help remedy this problem. WHY NOT JUST FIX THE CAUSE OF THE PROBLEM???
Again, to beat a dead horse, the world is changing how users access this data. Web 2.0 has changed the way we use the internet, more specifically, e-mail. Even in it's latest version, Outlook STILL doesn't work well with e-mail the way we are learning to use it.
"Get with the program man!"
Sure the client side applications are quick, and somewhat powerful. Why do we work SO hard to localize everything we do?
Maybe we're afraid of "Big Brother," or at least "Big Brother" failing.
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